Jobbers Warehouse Streamlines Customer Communication
| Jobbers Warehouse (www.enginepartspro.com) is a leading supplier of engine parts. JPW services customers across North America and prides itself in exceptional customer service. |
The Challenge
With dozens of brands and thousands of customers and distributors across North America, Jobbers Warehouse (aka JPW or Engine Parts Pro) needed to communicate detailed information about order detail and status to its customers and distributors. Before the portal, JPW handled a high volume of routine questions by phone and email requiring valuable time from its staff.
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High Volume Auto Parts Distributor Does It Right
| Smyth Automotive (www.smythautomotive.com) is the major distributor of quality aftermarket automotive parts and accessories in Ohio and Kentucky. Smyth manages millions of critical part orders with ease, using Cloudstreet Portal. |
The Challenge
With dozens of retail stores and thousands of large wholesale customers, keeping tabs on product orders, invoices, returns and product information was a daunting task.
Restaurant Appliance Repair Improves Customer Communication
| Houston's Armstrong Repair Center (www.armstrongrepair.com) uses CloudStreet Portal to streamline customer communication |
The Challenge
Restauranteurs understand the important of service, quality and consistency. As a supplier this this demanding market, Armstrong Repair Center has carved a niche in the competitive Texas restaurant market as the premier repair company in Houston and Austin. Armstrong's field process has been developed and honed over decades to provide impeccable service when restaurants call. Repair ticket details is key to prompt payment and streamlined customer communication.
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Selling Seeds Made Simpler
| Jung Seed Company is a leading distributor of high quality gardening seeds and accessories. Jung prints over 8 million gardening catalogs per year with about 3.5 cataloged distributed for its spring and fall catalogs. |
The Challenge
Quality advice and responsive support are vital to Jung's success. Jung's customer service reps required access to timely information about orders, customers, product details and deliveries.